Email tracking tab not updating
Read receipts can be automatically returned or not, or you can choose what to do for each read receipt request.
Also, keep in mind that a read receipt means only that the recipient opened the message; it doesn’t mean he actually read it.When the recipient double-clicks the email to open it, he can choose to send you a read receipt or choose not to.When you receive a message with a read receipt request, that means the sender wants to get confirmation that you received the message.Since the Black Berry Enterprise Server does not use this property, it does not have any data to supply for it and the property is instead set to 0.This makes the response appear to be out of date to Microsoft Outlook and so the Tracking information is not updated.
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You can request delivery and read receipts when you send a message.